The Goldstar Approach
At Goldstar Insurance Brokers Ltd., we offer a comprehensive range of services to meet your insurance needs. From customized insurance solutions and risk management services to efficient claims handling and management, our team ensures comprehensive coverage and compliance through insurance audits. Additionally, we are dedicated to empowering our partners through third-party capacity building, providing them with the knowledge and skills to navigate the insurance landscape effectively.
Risk management services: Protecting your assets through expert guidance.
Our in-house Risk Management Services team renders customized services aimed at identifying direct, counter-party and third party risk exposures, minimize the potential for downtime, and mitigate or avoid losses. We prescribe risk control measures and insurance solutions where and when deemed necessary and we provide these services in collaboration with our business partners such as our insurers, re-insurers, and independent risk assessors and engineers.
Claims handling and management: Efficient and seamless claims processing.
Our claims handling is noted for its promptness, fairness and quality. This achievement is the result of our: enhanced claims management policies and processes; notification procedures into insurance policies/documents to educate clients on their role in expeditious claims payment; daily monitoring of claims-related activities; and commitment to customer satisfaction.
Insurance audit: Ensuring comprehensive coverage and compliance.
Customers’ risk exposures and insurance needs change from time-to-time. Therefore, as part of our customer care requirements, we conduct periodic insurance audits for our major and large clients at no cost to them. The findings from the audits are used to make appropriate insurance and risk control recommendations.
Third-party capacity building: Empowering partners with knowledge and skills.
Some of our clients have in-house insurance units or officers tasked to handle the clients’ insurance policies and other insurance risks-related matters. We support such clients (at our own expense) through third party capacity building interventions – which involves providing training and education for the in-house officers. The third-party capacity building focuses on key issues including but not limited to: assessing insurance needs and adequacy of insurance cover; in-house insurance administration; loss prevention and loss minimization strategies.
